Roads and public works in the Dordogne
Why would an operator offer to give back a share of what a customer has lost, and why do supervisors tend to look at such offers with suspicion? Cashback on losses sounds like a simple courtesy, yet it touches, in a very direct way, on how people judge cost, risk and the decision to continue. This text defines the mechanism, sets it beside other ways of bringing customers back, explains the caution of regulators and places the topic within the...
